How can we help?
Find answers below or email us directly. We reply to support requests as quickly as we can.
FAQ
Quick answers about goals, points, and privacy.
Community guidelines
What we allow in posts and how enforcement works.
In-app community
Ask questions and share tips with other users inside LumoLife.
FAQ
How does LumoLife track screen time?
After you grant permission, we use Apple's Screen Time APIs (Family Controls / DeviceActivity). Usage data is tied to your account and stored securely.
Is my data shared?
No. We do not sell personal information. See our privacy policy for processors and retention.
What's included in the current release?
Pro features are included for all signed-in users. In-app purchases are not offered in this App Store version.
How do I earn points?
Complete daily goals (10, 25, or 50 points by difficulty) and Hyper Focus sessions (1 point per 3 minutes). Points feed Lumo upgrades.
How do I report community content?
Tap the menu on any post or profile, choose Report, and pick a reason. See our community guidelines for what we remove.
How do I delete my account?
Profile → Account & Privacy → Delete Account in the iOS app. This permanently removes your profile, goals, posts, and usage data.
What happens to my data if I delete my account?
All personal data is permanently removed from our servers. This action cannot be undone.
Still stuck?
Email support@stayhealthiness.com and tell us what you were trying to do.